Refund Policy

Introduction

Anstruther Fish Bar is the trading name of Inchbarn Limited.

Thank you for shopping at Anstruther Fish Bar & Restaurant. We strive to provide excellent customer service and high-quality products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy.

Refund Eligibility

  1. Gift Vouchers

Gift vouchers purchased through our website are eligible for a full refund within the first 14 days from the date of purchase.

How to Request a Refund

  1. Refund Request

To request a refund, please contact our customer service team within the 14-day refund window. You can reach us at:

  • Email: info@anstrutherfishbar.co.uk
  • Phone: 01333 310518

Please provide your order number, the purchase date, and a brief explanation of your refund request.

  1. Refund Processing

Once we receive your refund request, we will process it promptly. Refunds will be issued to the original method of payment within 5-10 business days. You will receive an email confirmation once your refund has been processed.

Conditions

  1. Original Payment Method

Refunds will only be issued to the original payment method used for the purchase. If the original payment method is no longer valid, please contact our customer service team to discuss alternative options.

  1. Misuse or Abuse

We reserve the right to refuse a refund if we suspect any form of misuse or abuse of our refund policy.

Contact Information

If you have any questions or concerns about our refund policy, please contact us:

Anstruther Fish Bar
42 – 44 Shore Street
Anstruther, Fife, KY10 3AQ
Scotland
Email: info@anstrutherfishbar.co.uk
Phone: 01333 310518

We appreciate your business and are committed to your satisfaction. Thank you for choosing Anstruther Fish Bar & Restaurant.

Last updated: 31  July 2024